Role Overview
As a Customer Success Manager, you will partner with mid-market and growth-stage D2C brands to help them maximise the value of GoKwik’s solutions. You will own customer relationships end-to-end, driving onboarding, product adoption, retention, and account growth while using data-driven insights to improve checkout conversion and customer experience.
What You Will Do
Onboarding & Adoption: Own the onboarding and go-live journey for new brands. Drive adoption of KwikCheckout features and ensure merchants leverage the platform effectively. Retention & Growth: Own account health and retention across your portfolio. Identify opportunities for upsell and cross-sell across GoKwik’s product suite to drive account growth.
Why It Might Be a Fit
This role combines account management, business advisory, analytics, and cross-functional collaboration. You will work closely with brand founders, eCommerce leaders, and growth teams to identify opportunities, solve business challenges, and deliver measurable outcomes.
Requirements
- 3–6 years of experience in Customer Success, Account Management, or Key Account Management
- Strong understanding of the D2C business
- Experience managing multiple customer accounts with measurable outcomes
- Strong analytical skills and comfort working with dashboards, Excel, or Google Sheets
- Excellent communication and stakeholder management skills
- A proactive, customer-first problem-solving mindset
To apply for this job please visit gokwik.keka.com.
Follow us on social media