Customer Success Manager

Role Overview

As a Customer Success Manager, you will partner with mid-market and growth-stage D2C brands to help them maximise the value of GoKwik’s solutions. You will own customer relationships end-to-end, driving onboarding, product adoption, retention, and account growth while using data-driven insights to improve checkout conversion and customer experience.

What You Will Do

Onboarding & Adoption: Own the onboarding and go-live journey for new brands. Drive adoption of KwikCheckout features and ensure merchants leverage the platform effectively. Retention & Growth: Own account health and retention across your portfolio. Identify opportunities for upsell and cross-sell across GoKwik’s product suite to drive account growth.

Why It Might Be a Fit

This role combines account management, business advisory, analytics, and cross-functional collaboration. You will work closely with brand founders, eCommerce leaders, and growth teams to identify opportunities, solve business challenges, and deliver measurable outcomes.

Requirements

• 3–6 years of experience in Customer Success, Account Management, or Key Account Management
• Strong understanding of the D2C business
• Experience managing multiple customer accounts with measurable outcomes
• Strong analytical skills and comfort working with dashboards, Excel, or Google Sheets
• Excellent communication and stakeholder management skills
• A proactive, customer-first problem-solving mindset