Fishbowl Customer Success Manager

Role Overview

Fishbowl is looking for a hands-on, customer-obsessed Manager of Customer Success to lead our Account Management and Onboarding team and own the health of our largest restaurant brands.

What You Will Do

The Manager of Customer Success is a true player-coach. You will carry a select portfolio of strategic accounts while setting the standards, process, and operating rhythm for the broader team.

Why It Might Be a Fit

You will succeed in this role if you balance team leadership with hands-on customer ownership when it matters most, are energized by complex launches, and can dig into a technical problem and tell a configuration issue from a product bug.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Implementation in a SaaS environment
• 1+ years of experience managing or leading people
• Experience in restaurant or hospitality technology, such as guest marketing, loyalty, CRM, online ordering, or POS
• Proven track record managing enterprise, multi-unit accounts through complex rollouts
• Comfort with integrations and data: reading API documentation, following data between systems, and working credibly with engineers
• Ability to engage at the executive level with customers and translate complex issues into clear action plans
• Experience with Fishbowl, Paytronix, Punchh, Thanx, Braze, or similar platforms is a plus
• Experience with Aloha, Toast, Micros, or other enterprise restaurant POS systems is a plus
• HubSpot experience preferred
• Bachelor’s degree preferred OR equivalent relevant experience

Benefits

• Medical, Dental, & Vision insurance
• 401k with an employer match
• Generous PTO & Holidays