Customer Success Manager

Role Overview

Manage a portfolio of customers, supporting established enterprise and mid-market customers in France and South EMEA. Protect customer relationships, increase adoption of Go1’s content solutions, and help customers achieve measurable value.

What You Will Do

Own customer success, build relationships, develop account plans, monitor customer health, and lead strategic business reviews.

Why It Might Be a Fit

Confidently manage complex relationships, maintain a strong focus on retention, customer health, and commercial outcomes.

Requirements

• Experience managing complex enterprise or strategic customer relationships
• Evidence of protecting and growing a significant customer portfolio
• Strong commercial judgement and understanding of renewals, revenue forecasting, and account growth
• Experience leading strategic customer meetings, account planning, and executive-level business reviews
• Ability to explain contractual, technical, and financial value to customer and internal stakeholders
• Strong organisational, project-management, and prioritisation skills

Benefits

• Competitive incentive plan
• Employee Stock Option Plan
• Flexible approach to work
• Monthly work from home or transport reimbursement
• One time work from home office set up budget
• Unlimited access to the Go1 Learning Hub
• Professional development fund
• PTO + Wellbeing days
• Family planning & parental leave
• Wellness initiatives and an Employee Assistance Program