Customer Success Manager – Foundation – West

Role Overview

The Customer Success Manager is responsible for retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management. The role requires a proactive, customer-focused individual who is comfortable managing multiple accounts, identifying growth opportunities, and acting as a bridge between the customer and internal teams.

What You Will Do

Drive Renewals and Account Retention, Identify and Execute Expansion Opportunities, Guide Customers Through Onboarding and Product Adoption, Monitor and Improve Customer Health, Act as a Strategic Customer Advocate, Maintain a High-Accuracy Sales Pipeline, Deliver Exceptional Customer Experience, Support Strategic Initiatives and Internal Collaboration.

Why It Might Be a Fit

The ideal candidate will have 2–4 years of experience in Customer Success, Account Management, Business Development or a client-facing sales role, with a strong desire to climb the latter in a growth role, and a deep understanding of GoGuardian’s full product suite.

Requirements

• 2–4 years of experience in Customer Success, Account Management, Business Development or a client-facing sales role
• High Activity, Strong follow-up, Results driven
• Strong desire to climb the latter in a growth role
• Deep understanding of GoGuardian’s full product suite and ability to align solutions to district needs
• Proficient in Salesforce, including managing forecasts and building reports to inform account strategy
• Skilled in navigating customer objections and negotiating toward value-based outcomes
• Owns renewal and expansion motions, consistently delivering against ARR targets
• Able to work cross functionally with channel and sales
• Practice detailed sales data hygiene in salesforce and other sales tools

Benefits

• Competitive pay
• Complete health insurance
• 401(k) matching
• Employee equity plan
• Flexible time off
• Paid holidays
• Paid parental leave
• Wellness days
• Paid year-end holiday break

Tagged as: Pipeline Management, Salesforce