Customer Onboarding & Success Manager

Role Overview

The main purpose of this role is to be each club’s primary point of contact from 30 days before go-live until 60 days after go-live with Golfmanager. You will provide continuity, practical guidance, and clear ownership throughout this period, helping the club settle into the system and operate confidently.

What You Will Do

Manage a portfolio of clubs through the period from 30 days before go-live to 60 days afterwards, building relationships with managers and department teams, coordinating outstanding actions, and ensuring questions reach the right people.

Why It Might Be a Fit

You will enjoy building relationships, solving practical problems, and helping people feel confident with technology. You will be comfortable taking ownership from 30 days before go-live through to 60 days afterwards, managing several clubs at different stages and coordinating colleagues to deliver a consistent customer experience.

Requirements

• Proven experience in account management, customer success, software implementation, or a comparable customer-facing role.
• Experience supporting customers through operational change, onboarding, or the introduction of a new system.
• Excellent written and verbal communication, with the ability to explain technical concepts clearly to non-technical users.
• Strong organisation and prioritisation skills, with the ability to manage several accounts and follow actions through to completion.
• A calm, empathetic approach to escalations and the confidence to set clear, realistic expectations.
• A practical problem-solving mindset, confidence learning software, and experience keeping accurate customer records.
• Ability to work independently in a remote team and travel to customer sites when required.

Benefits

• Salary of £40,000 per annum plus a bonus scheme.
• A remote role with opportunities to work directly with golf clubs and operators across the UK and Ireland.
• Training on the Golfmanager platform and close collaboration with our implementation, support, product, and commercial teams.
• The opportunity to shape our hypercare approach and make a visible difference to the customer experience.