Strategic Customer Success Manager – Coach – DACH

Role Overview

As a Strategic Customer Success Manager/Coach, you will be a strategic L&D partner for our customers, helping them achieve their desired business results, inspiring personal development, and driving the use of our platform throughout the organization.

What You Will Do

Your tasks will include leading the onboarding of new customers, co-creating action plans, maintaining proactive contact with customers, organizing evaluation meetings, and communicating with senior decision-makers.

Why It Might Be a Fit

You will be a role model, coach colleagues in critical moments, and represent the GoodHabitz values as an ambassador, contributing to individual and collective success.

Requirements

• At least 3 years of experience as a Customer Success Manager and/or in internal communication, HR consulting, people engagement, or L&D
• In-depth expertise and thought leadership
• Customer-focused, solution-oriented, decision-making, with excellent communication and commercial skills
• Well-organized and structured in your work
• Fluent in German and English, both in writing and speaking
• Leadership qualities
• Strong commercial drive
• Analytical thinking and data analysis skills

Benefits

• Unlimited full-time contract (40 hours/week)
• Attractive fixed salary plus performance-based bonus (quarterly)
• Travel budget for events and networking
• A MacBook and iPhone, as well as top-notch home office equipment
• Diverse and international teams with a global spirit
• Unlimited access to the GoodHabitz platform and MyAcademy
• Coaching by our partner OpenUp
• Paid parental leave