Role Overview
As a Strategic Customer Success Manager/Coach, you will be a strategic L&D partner for our customers in the DACH region, helping them achieve their desired business results and driving the use of our platform throughout the organization.
What You Will Do
Your tasks will include leading the onboarding of new customers, co-creating action plans, proactively maintaining contact with customers, and evaluating results to recognize and manage risks and find additional business opportunities.
Why It Might Be a Fit
You will be an inspiring and people-oriented personality with strong empathy and exceptional communication skills, passionate about the topic of L&D and sharing our vision of online learning.
Requirements
- At least 3 years of experience as a Customer Success Manager and/or in internal communication, HR consulting, people engagement, or L&D
- In-depth knowledge and thought leadership
- Customer-focused, solution-oriented, decision-making, with excellent communication and commercial skills
- Fluent in German and English, written and spoken
- Leadership qualities, analytical thinking, and data analysis skills
Benefits
- Unlimited full-time contract
- Attractive fixed salary plus performance-based bonus
- Travel budget for events and networking
- MacBook and iPhone, as well as a top-notch home office setup
- Unlimited access to the GoodHabitz platform and MyAcademy
- Coaching by our partner OpenUp
- Paid ‘Do Good Day’ per year for your social engagement
- Legendary team events and shared successes
To apply for this job please visit jobs.workable.com.
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