Customer Success Manager

Role Overview

The Customer Success Manager will take ownership of a portfolio of corporate customers, acting as their trusted advisor and primary point of contact throughout the entire customer lifecycle.

What You Will Do

The role requires a solid understanding of the corporate travel industry, strong relationship management skills, and the ability to navigate complex customer needs independently.

Why It Might Be a Fit

We are looking for someone who combines industry experience with a commercial mindset, a structured approach, and a genuine passion for delivering excellent customer experiences.

Requirements

• Minimum 4 years of experience within a Travel Management Company (TMC) or corporate travel management
• Proven experience managing corporate customer relationships
• Strong understanding of corporate travel programmes, travel policies, booking processes, and the wider business travel industry
• Experience managing customer implementations, onboarding processes, and ongoing account development
• A commercially minded approach, with the ability to identify opportunities, manage customer expectations, and drive retention
• Excellent communication and relationship-building skills
• Strong organisational and prioritisation skills
• Fluency in English. Proficiency in Danish is a strong advantage

Benefits

• Competitive salary based on experience and qualifications
• Opportunities for professional development and continued learning
• A collaborative, supportive, and international working environment
• A chance to make a meaningful impact in a company where sustainability is at the heart of the business
• Engaging company events and team activities