Role Overview
The Product and Business Operations Manager, Trust and Safety, will serve as a subject matter expert on Google Play workflows and complex policy enforcement, conducting root cause analyses on ambiguous edge cases. The role involves regular exposure to sensitive platform content, including graphic violence, harm, and Non-Consensual Intimate Imagery (NCII), etc.
What You Will Do
Responsibilities include serving as a definitive subject matter expert on Google Play workflows, monitoring operational metrics, leading early-stage incubation and piloting for new Google Play safety systems, and pivoting to absorb novel app-level threats within the Google Play store.
Why It Might Be a Fit
The ideal candidate is a big-picture thinker with the judgment and decision-making instinct to navigate ambiguity, and execute from ‘0 to 1’. They are a team player who thrives in cross-functional spaces, seamlessly partnering globally with engineers, product managers, policy, and operations to identify and fight abuse cases with urgency.
Requirements
- Bachelor’s degree or equivalent practical experience
- 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields
- Ability to manage messy, early-stage ‘0-to-1’ incubation phases across complex workflow design and policy strategy
- Ability to maintain a resilient, can-do attitude to serve as a rapid-response layer for unforeseen platform crises and high-risk vectors
- Ability to exercise high ownership in governing urgent, sensitive platform tracks and resolving complex, ambiguous policy escalations
- Ability to build strong relationships and communication across technical and non-technical teams (Engineering, Product, Policy)
- Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment
To apply for this job please visit google.com.
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