Role Overview
The Customer Experience function has priority to attend agile and politely the requests of our customers, either through different means. It must adhere to excellence protocols so that the client is attended correctly.
What You Will Do
Manages customer requests on time and form, gives follow-up and measures the fulfillment of its requests in accordance with the service standards.
Why It Might Be a Fit
Strives to meet the expectations and satisfy the needs of internal and external customers, establishes and maintains good relationships with customers and achieves that they provide their trust and respect.
Requirements
- Bachelor’s Degree Completed
- Experience in direct customer service by telephone in complaints
- Experience in managing customer service chat
- Intermediate Excel Management Knowledge
- Knowledge in Medallia use
- Experience in managing databases, executive reports, reports and/or presentations
- Experience in active participation in work teams
- Experience in continuous improvement teams, ideally with problem-solving
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