Support Manager II, Finance Systems

Role Overview

Lead the application support function for Grab’s finance systems landscape, managing a team of internal and external support consultants to ensure effective service delivery, operational stability, and strong stakeholder satisfaction.

What You Will Do

Manage a team of more than 15 consultants, act as the senior operational owner for Oracle Fusion Cloud Financials, ensure production stability, lead critical incident resolution, and govern Oracle quarterly updates.

Why It Might Be a Fit

Combine strong people and stakeholder management with hands-on functional and technical expertise in finance ERP environments, with a passion for managing, coaching, and mentoring a team.

Requirements

• At least 7 years of experience as a Support Manager in a finance systems or ERP application support environment
• Good knowledge of ITSM/ITIL processes for global systems
• Strong hands-on experience supporting Oracle Fusion Cloud Financials and Procurement
• Strong technical understanding of Oracle Fusion integrations
• Experience managing Oracle Fusion quarterly updates, patches, and release cycles
• Experience supporting month-end and year-end close, Oracle Support Service Requests, SOX controls, audit requirements, and critical production incidents
• Experience using AI and automation to improve support, such as knowledge management, self-service, ticket classification, automated triage, and workflow automation
• A proven track record of reducing ticket volumes, repeat incidents, handling time, or escalations

Benefits

• Term Life Insurance
• Comprehensive Medical Insurance
• GrabFlex (create a benefits package that suits your needs and aspirations)
• Parental and Birthday leave
• Love-all-Serve-all (LASA) volunteering leave
• Grabber Assistance Programme (guiding and uplifting you and your loved ones through life’s challenges)
• FlexWork arrangements (differentiated hours)