Customer Experience Specialist – HQ

Role Overview

The Customer Experience Specialist will provide exceptional online styling and customer care to brides post-purchase via email, phone, live chat, and social media. The role requires a sales & customer-focused individual with a passion for creating memorable bride experiences.

What You Will Do

The key responsibilities of the role include providing virtual styling consultations, responding to customer service and production inquiries, assisting with post-sale add-ons, and maintaining accurate data entry for all customer interactions.

Why It Might Be a Fit

The ideal candidate will have a minimum of 1 year experience in high-end retail, online styling, or customer experience, with a proven success in delivering luxury-level customer service and support.

Requirements

• Minimum 1 year experience in high-end retail, online styling, or customer experience
• Proven success in delivering luxury-level customer service and support
• Exceptional written and verbal communication skills
• Demonstrated ability to drive sales and achieve strong results, including meeting KPI targets
• High attention to detail, organisational strength, and professionalism
• Confidence with digital platforms (MS Office, NetSuite, Outlook) and online chat/booking tools
• Ability to work individually and in a team to achieve targeted results
• Ability to adapt in a fast-paced, evolving environment while maintaining empathy and composure

Benefits

• Generous staff discounts
• Barista coffee on site
• Access to employee wellbeing perks