Digital Customer Experience Operations Coordinator

Role Overview

The Digital Customer Experience Operations Coordinator will help drive the website roadmap forward by managing priorities, decisions, action items, business requirements, and cross-functional dependencies. The Coordinator will partner across DCX, Technology, Marketing, and other business teams to improve digital experiences, strengthen accountability, and support the modernization of content management across channels.

What You Will Do

Key responsibilities include web roadmap & priority management, decision tracking & operational coordination, requirements & execution readiness, customer experience analysis & improvement, and cross-functional collaboration.

Why It Might Be a Fit

The ideal candidate will have 2-5 years of experience in digital operations, project coordination, customer experience, web operations, content management, or a related field, and strong organizational and coordination skills.

Requirements

• 2–5 years of experience in digital operations, project coordination, customer experience, web operations, content management, or a related field
• Experience working with website, digital product, or technology teams and collaborating with technical stakeholders
• Strong organizational and coordination skills, including the ability to manage competing priorities, track deliverables, and drive follow-through
• Experience reviewing business requirements, identifying gaps, and preparing initiatives for execution
• Familiarity with agile ways of working, including backlog refinement, sprint planning, or similar processes
• Strong written and verbal communication skills, with the ability to summarize progress, surface risks, and facilitate decisions

Benefits

• Comprehensive and heavily subsidized medical, dental, and vision plans
• On-site gym access, holistic wellness sessions, and group fitness classes
• Substantial Paid Time Off (PTO)
• 11 paid holidays, Summer Fridays, and extensive parental leave with up to 12–16 weeks of paid leave at 100% of base salary
• 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
• 401(k) with company match, life insurance, and disability coverage
• Tuition assistance for professional and personal development, opportunities for professional development through overseas travel, and direct access to Pinnacle Leadership & Team Development
• Commuter benefits, FSA options, pet insurance, home and auto discounts, and paid volunteer time off to give back to the community