Data Analyst – Customer Analytics

Role Overview

The Data Analyst, Customer Analytics serves as the subject-matter expert for customer analytics, measurement, and reporting within the Granicus Experience Group (GXG). This role owns the design, delivery, and continuous improvement of analytics workstreams that enable government customers to understand program performance, optimize digital communications, and achieve measurable outcomes.

What You Will Do

Lead end-to-end ownership of analytics workstreams for assigned GXG customer engagements, design and build measurement frameworks, lead the architecture and development of dashboards and reporting solutions, and make independent analytical and methodological decisions.

Why It Might Be a Fit

The ideal candidate will have advanced SQL proficiency, expert-level BI & data visualization skills, and experience in designing measurement strategies and analytics frameworks from first principles.

Requirements

• Advanced SQL proficiency
• Expert-level BI & data visualization skills
• Experience in designing measurement strategies and analytics frameworks from first principles
• Ability to lead analytical presentations and influence customer measurement strategy through data storytelling
• Mentoring & coaching experience
• Agile methodology experience

Benefits

• Flexible Time Off
• Company-Wide Wellbeing Days
• Work From Home Reimbursement
• Multiple Health Plan Options
• Employer HSA Contributions
• Fitness Reimbursement Program
• On-Demand Mental Health Support
• Paid Parental Leave
• Traditional & Roth 401(k)
• Life & AD&D Insurance
• Online Learning Platforms
• Competitive Salary & Bonuses

Tagged as: Data Analysis