Customer Success Manager (German Speaking)

Role Overview

Own the post-sales relationship for a portfolio of 15-20 large fashion brands and retailers, leading onboarding, conducting regular check-ins, and identifying upsell opportunities.

What You Will Do

Lead structured onboarding, conduct regular check-ins, and spot upsell opportunities, while collecting and synthesizing customer feedback to inform product direction.

Why It Might Be a Fit

The role requires a natural communicator with fluency in German, experience using Adobe Photoshop, and a commercially-minded approach to customer health and revenue.

Requirements

• 1-4 years of experience in Customer Success, Account Management, or a client-facing role
• Experience using Adobe Photoshop
• Fluency in German is highly valued, fluency in English is a requirement
• Experience in or genuine enthusiasm for fashion, retail, or creative industries

Benefits

• Competitive compensation
• Meaningful ownership and influence
• A small, high-functioning team that moves fast
• Backed by leading investors