Customer Experience Specialist

Role Overview

The Customer Experience Specialist will deliver a Five-Star Customer Experience through every interaction, build trust, and resolve customer concerns. They will work in a team environment to learn from each other and share successful approaches.

What You Will Do

Key responsibilities include delivering a Five-Star Customer Experience, building trust, taking ownership of customer concerns, handling complex conversations, and educating customers about lawn and pest services.

Why It Might Be a Fit

The ideal candidate will be a talented communicator and problem-solver who can listen carefully, think critically, and remain composed under pressure. They will have strong verbal and written communication skills, problem-solving, organization, and attention to detail.

Requirements

• High school diploma or equivalent required
• Previous experience in customer service, hospitality, insurance, banking, inside sales, healthcare, automotive service, account management or another customer-facing environment preferred
• Strong verbal and written communication skills
• Strong problem-solving, organization and attention to detail
• Ability to learn and effectively use CRM, communication and AI-enabled technology