Growth Manager (Upto 10L)

Role Overview

We’re looking for a Growth Manager to act as the Single Point of Contact (SPOC) for our clients and own their business growth end-to-end. This is a client-facing role that sits at the intersection of growth, customer success, and revenue expansion.

What You Will Do

Act as the primary SPOC for a high-volume portfolio of SMB clients, building strong, trust-based relationships at scale. Monitor client engagement and usage metrics to proactively identify adoption gaps, risks, and growth opportunities across a large book of accounts.

Why It Might Be a Fit

A high-growth environment with real ownership from Day 1 — this role directly impacts revenue and client success. Work closely with founders and cross-functional teams on meaningful client journeys and product feedback loops.

Requirements

• 1 to 3 years of relevant experience in SaaS Account Management, SMB Customer Success, or Sales roles.
• Proven experience managing a high-volume portfolio of low ticket-size/low AOV accounts, comfortable operating at scale rather than managing a handful of large accounts.
• Demonstrated track record of driving client renewals and retention, along with upselling and cross-selling.
• Strong problem-solving mindset with a bias for execution and outcomes.
• Comfortable interacting directly with clients and managing multiple accounts simultaneously.
• Excellent communication and stakeholder management skills.
• Proactive, detail-oriented, and able to solve on-ground problems in real time.
• Working knowledge of CRM systems, Excel/Google Sheets, WhatsApp APIs, and marketing or SaaS tools.
• Experience in a startup or fast-paced environment is a strong plus.