Role Overview
As a Customer Success Manager at Griffin, you will build strong relationships with your customer portfolio, collaborate with implementation and technical teams, and identify revenue expansion opportunities.
What You Will Do
Your day-to-day responsibilities will include building relationships with customers, collaborating with teams, identifying revenue opportunities, and contributing to process improvements.
Why It Might Be a Fit
The ideal candidate will have 2-3 years of experience in B2B customer success, account management, or a related role, with excellent problem-solving and project management abilities, and a high degree of comfort adopting new software tools.
Requirements
- 2-3 years experience in B2B customer success, account management or a related role
- Excellent problem-solving and project management abilities
- Demonstrated success in customer retention and driving account expansion
- Strong relationship-building skills with experience developing trust and rapport across external and internal stakeholders
Benefits
- Salary: £50,000 DOE + commission
- 25 days off a year + winter break + bank holidays
- Share options
- Remote-first flexibility
- Support with home office setup
- 1:1 coaching and therapy through Oliva
- Auto-enrolment into company pension scheme with Penfold
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Bupa and AIG respectively)
To apply for this job please visit jobs.ashbyhq.com.
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