Remote Customer Experience Center Specialist

Role Overview

The Remote Customer Experience Center Specialist serves as the first point of contact for customers seeking vehicle service, delivering an exceptional customer experience while helping connect customers with the appropriate dealership resources.

What You Will Do

Provide outstanding customer service by assisting customers with vehicle service inquiries, scheduling service appointments, and resolving questions in a professional and efficient manner.

Why It Might Be a Fit

The ideal candidate is customer-focused, enjoys helping others, communicates effectively, and thrives in a fast-paced environment where multitasking and attention to detail are essential.

Requirements

• Minimum of six months of experience in: Customer service, Call center, Retail, Hospitality, Appointment scheduling, or another customer-facing environment
• Excellent verbal communication and active listening skills
• Strong customer service and problem-solving abilities
• Comfortable recommending services and asking for the appointment when appropriate
• Strong computer proficiency with the ability to navigate multiple systems simultaneously
• Excellent organizational skills with strong attention to detail
• Reliable attendance and the ability to work independently in a remote environment
• Professional home office with high-speed internet (minimum 30 Mbps)
• Must reside within the Greater Houston area

Benefits

• Pay—$15.00 per hour and opportunity for overtime
• Monthly performance bonus opportunities
• Overtime opportunities
• $80 monthly technology allowance
• Paid training
• Annual performance reviews with merit increases
• Performance-based paid time off
• Employee discounts on vehicles, parts, and service
• Employee referral bonus opportunities of up to $800