Customer Experience Associate

Role Overview

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance. The Customer Experience Associate role is crucial in ensuring that every customer interaction is an opportunity to demonstrate the company’s commitment to outstanding service.

What You Will Do

Serve as the first point of contact for customers, engage with customers via phone, email, chat or other communication channels, process annuity applications, handle and service policyholder requests, and maintain detailed records of customer interactions.

Why It Might Be a Fit

The ideal candidate is a team player with a passion for building customer loyalty through exceptional listening, resourcefulness, and strong written and verbal communication. They should be tech-savvy, able to multitask, and navigate through different tools and applications with both speed and accuracy.

Requirements

• 2+ years of experience in customer service environments
• Bachelor’s degree or equivalent work experience
• Resilience to handle a continuous influx of customer calls / chats
• Ability to multitask and navigate through different tools and applications
• Effective team player, able to help others within a team

Benefits

• Comprehensive health, dental, and vision insurance plan options
• Basic and Supplemental Life Insurance
• Short and Long-Term Disability
• Employee Assistance Program and wellness programs
• 401K plan with matching contributions by the Company