Role Overview
The customer experience analyst is responsible for following the customer’s journey after the sale, ensuring that each stage occurs with excellence, speed, and care. They will manage the customer journey, monitor orders, schedules, deliveries, installations, and other stages of the journey, and act in partnership with other areas involved.
What You Will Do
The analyst will perform follow-up of the customer’s journey, monitor orders and schedules, identify deviations, treat problems, and conduct the resolution of situations related to delivery, installation, assistance, and other customer needs.
Why It Might Be a Fit
The ideal candidate will have experience in post-sales, customer success, store administration, or customer experience management, preferably in service companies, premium retail, high-end brands, or environments that require consultative and personalized service.
Requirements
- High school complete
- 2 to 3 years of experience in areas of post-sales, customer success, store administration, or customer experience management
- Knowledge of CRM and Microsoft Office, especially Excel
- Good verbal and written communication and excellent relationship skills
- Organized, analytical, and resolutive profile, with ease in managing multiple demands simultaneously
- Proactivity, empathy, emotional intelligence, and strong sense of ownership
Benefits
- Medical and dental assistance
- Meal and food allowance
- Transportation allowance or mobility aid
- Participation in profits and results
- Life insurance
- Online content and training platform
- Day off in the month of the anniversary
- Wellhub or Total Pass (corporate well-being platform)
To apply for this job please visit elettromec.gupy.io.
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