Customer Experience Analyst – Store Recife

Role Overview

The customer experience analyst is responsible for closely following the customer’s journey after the sale, ensuring each step is carried out with excellence, speed, and care. They will manage the customer’s journey, perform operational follow-up, and act in partnership with internal areas.

What You Will Do

The analyst will perform the follow-up of the customer’s journey, monitor orders and schedules, and ensure compliance with deadlines and SLAs. They will also identify deviations, treat problems, and conduct the resolution of situations related to delivery, installation, assistance, and other customer needs.

Why It Might Be a Fit

The ideal candidate will have experience in post-sales areas, customer success, store administration, or customer experience management, with a strong ability to act as the customer’s focal point and follow indicators to identify deviations and opportunities for improvement.

Requirements

• High school complete
• 2 to 3 years of experience in post-sales areas, customer success, store administration, or customer experience management
• Experience in following the complete customer journey, especially in situations involving different areas, suppliers, deadlines, and operational stages
• Practical experience in problem-solving and conflict resolution
• Good verbal and written communication and excellent relationship skills
• Organized, analytical, and resolutive profile, with ease in managing multiple demands simultaneously
• Proactivity, empathy, emotional intelligence, and a strong sense of ownership
• Knowledge of CRM and Microsoft Office, especially Excel

Benefits

• Medical and dental assistance
• Meal and food allowance
• Transportation allowance or mobility assistance
• Participation in profits and results
• Life insurance
• Online content and training platform
• Day off on the anniversary month
• Wellhub or Total Pass (corporate wellness platform)