Customer Experience

Role Overview

The Customer Experience function has priority to attend to customer requests in an agile and courteous manner, whether through different means: telephone, chats (Messenger, customer service website and WhatsApp).

What You Will Do

Manages customer requests on time and in form, gives follow-up and measures the fulfillment of requests in accordance with the service standards.

Why It Might Be a Fit

Strives to meet the expectations and satisfy the needs of internal and external customers, obtains information from the same customers and uses it to improve products and services.

Requirements

• Bachelor’s degree
• Experience in direct customer service by telephone in complaints
• Essential experience in being in a Customer Service Call Center or support
• Experience in managing chat customer service
• Intermediate level in Excel management
• Knowledge in the use of Medallia