Role Overview
Join our team as a CRM Manager and contribute to the company’s accelerated expansion process. As a CRM Manager, you will be responsible for managing CRM strategies, leading the CRM team, and monitoring performance indicators.
What You Will Do
Your day-to-day responsibilities will include managing CRM strategies, monitoring performance indicators, analyzing results, and proposing improvements in customer service processes and the customer journey.
Why It Might Be a Fit
We are looking for a candidate with experience in CRM management, customer relationship, and commercial strategies, as well as leadership and performance indicator management skills.
Requirements
- Bachelor’s degree in Administration, Marketing, Commercial Management, or related areas
- Experience in CRM management, customer relationship, and commercial strategies
- Experience in team leadership and performance indicator management (KPIs)
- Knowledge of lead management, sales funnel, customer segmentation, and relationship campaigns
- Mastery of CRM tools and data analysis and reporting tools
- Knowledge of Excel and analysis of indicators
- Leadership, communication, planning, and decision-making skills
- Analytical, strategic, result-oriented, and customer experience-focused profile
Benefits
- Commercial hours
- Health plan with special conditions
- Dental plan
- Emotional health program
- Discounts on our product portfolio
- Discounts on partner universities
- Discounts on pharmacies
- Corporate education
- Professional development plan
To apply for this job please visit jrca.gupy.io.
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