CRM Manager

Role Overview

Join our team as a CRM Manager and contribute to the company’s accelerated expansion process. As a CRM Manager, you will be responsible for managing CRM strategies, leading the CRM team, and monitoring performance indicators.

What You Will Do

Your day-to-day responsibilities will include managing CRM strategies, monitoring performance indicators, analyzing results, and proposing improvements in customer service processes and the customer journey.

Why It Might Be a Fit

We are looking for a candidate with experience in CRM management, customer relationship, and commercial strategies, as well as leadership and performance indicator management skills.

Requirements

• Bachelor’s degree in Administration, Marketing, Commercial Management, or related areas
• Experience in CRM management, customer relationship, and commercial strategies
• Experience in team leadership and performance indicator management (KPIs)
• Knowledge of lead management, sales funnel, customer segmentation, and relationship campaigns
• Mastery of CRM tools and data analysis and reporting tools
• Knowledge of Excel and analysis of indicators
• Leadership, communication, planning, and decision-making skills
• Analytical, strategic, result-oriented, and customer experience-focused profile

Benefits

• Commercial hours
• Health plan with special conditions
• Dental plan
• Emotional health program
• Discounts on our product portfolio
• Discounts on partner universities
• Discounts on pharmacies
• Corporate education
• Professional development plan