Customer Success Manager

Role Overview

Guardz is rebuilding its Customer Success function around AI, data, and digital-first engagement. This role sits at the center of that shift, owning a portfolio of MSP accounts and being measured on retention, adoption, time-to-value, and expansion.

What You Will Do

Own a portfolio of MSP accounts, lead onboarding and adoption, use health scores and AI-generated insights to prioritize outreach, identify and qualify expansion opportunities, and pilot AI-enabled CS workflows.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in Customer Success, Account Management, or a related post-sales role, with a proven ability to manage a book of business and drive retention and expansion.

Requirements

• 3+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS
• Experience managing a high-velocity, full-lifecycle customer base across low-touch engagement models
• Proven ability to manage a book of business — driving retention, spotting expansion, and owning outcomes
• Comfort using data, dashboards, and customer signals to prioritize work and make decisions
• Strong written and verbal communication, with the ability to build trust with owners, technical leads, and decision-makers
• Strong presentation and facilitation skills across trainings, business reviews, and executive conversations
• High agency and follow-through: you close loops, keep commitments, and hold yourself accountable