Director, Sales Operations

Role Overview

The Director, Sales Operations at GumGum is a hands-on individual contributor role sitting between strategy and execution, responsible for managing the systems, data, and processes that drive revenue growth across global regions (NA, EMEA, JAPAC), products, and customer segments.

What You Will Do

Partner with the Salesforce owner to manage CRM configuration, data models, and workflows to align with GTM rules. Own the revenue reporting suite (pipeline, bookings, forecasts) and lead forecasting cadences with Sales leadership and Finance.

Why It Might Be a Fit

Success requires deep technical CRM expertise, strong commercial judgment, and the ability to turn operational ambiguity into structured, reliable forecasting and scalable go-to-market execution, with potential to lead a small team as the function matures.

Requirements

• 8+ years of experience in sales operations, revenue operations, sales strategy, management consulting, or sales effectiveness.
• Deep, hands-on experience owning a Salesforce environment in a complex B2B sales organization (Salesforce Admin certification preferred).
• Proven track record of executing forecasting and sales planning cycles (territory, coverage, quota deployment).
• Advanced analytical and modeling skills in Excel or Google Sheets, with working knowledge of BI tools like Tableau, Looker, or Power BI.
• Strong understanding of sales compensation mechanics, quota setting, and pipeline management.
• Excellent communication and presentation skills with the ability to turn complex data into actionable recommendations for executives.

Benefits

• Competitive base pay
• Employer-matched 401(k) retirement plan
• Bonus, commission, or stock incentive program (depending on the role)