Commercial Customer Success Manager

Role Overview

As a Commercial Customer Success Manager, you will be part of the dynamic global revenue team, responsible for implementing and executing an account retention plan to drive high renewal rates and client engagement. You will own, promote, and manage relationships with GWI users and decision-makers to ensure they are obtaining maximum value from GWI’s product offering.

What You Will Do

You will own and manage the renewal process, identify opportunities for further account growth, work with customers to ensure they are successful in driving value and achieving their business goals, and focus on driving high customer satisfaction that leads to customer retention and growth.

Why It Might Be a Fit

You will need to demonstrate solid experience in Customer Success or an equivalent client-facing role, experience managing customer renewals, highly organized and able to juggle multiple tasks at once, and strong analytical skills with close attention to detail.

Requirements

• Solid experience in Customer Success or an equivalent client-facing role
• Experience managing customer renewals
• Highly organized and able to juggle multiple tasks at once
• Strong analytical skills with close attention to detail
• Ability to bring data to life with stories and present with confidence
• Team player, able to build strong relationships with colleagues
• Ability to work autonomously and look for improvements in ways of working and processes
• Bachelor’s Degree or equivalent practical experience

Benefits

• 25 days’ annual leave, plus office closures over the holidays
• Health cash plan
• Enhanced family benefits
• Carer days
• Mental health support
• Competitive salary
• 4% pension matching
• Recognition programs that celebrate success
• Flexitime
• Early Friday finishes
• Hybrid and remote options
• Work from home budget
• Accredited learning
• Leadership development
• Global career mobility
• DE&I initiatives
• Volunteering opportunities
• Donation matching
• Payroll giving