CRM Administrator & Business Analyst

Role Overview

Join the Marketing & Sales department as a CRM Administrator & Business Analyst to help shape customer-centric strategies, drive growth initiatives, and create measurable business impact. Collaborate closely with commercial, product, and business teams across the organisation.

What You Will Do

Combine business analytics expertise with operational CRM capabilities to maximize the value of our CRM environment. Provide day-to-day CRM support, troubleshooting, and user guidance. Analyze CRM, sales, and business data to identify trends, opportunities, and performance improvement areas.

Why It Might Be a Fit

If you are passionate about making a real business impact and want to help build the next generation of marketing, join us and be part of the journey.

Requirements

• Experience with CRM systems such as Microsoft Dynamics 365, Salesforce, or similar platforms.
• Skilled in business analysis, reporting, KPI development, and data-driven decision-making.
• Solution-oriented and proactive mindset.
• Strong analytical skills with the ability to collect, structure, analyze, and interpret complex data sets.
• Hands-on experience with reporting and visualization tools such as Power BI, Tableau, SQL, or similar.
• Good understanding of sales processes, business performance metrics, and customer relationship management.
• Ability to translate business requirements into CRM improvements, reports, dashboards, and actionable business insights.
• Strong active listening, communication, and stakeholder management skills.
• Structured, organized, and detail-oriented way of working.
• Strong business mindset with the ability to understand end-to-end processes and their impact on business performance.
• Customer-centric mindset.
• Experience collaborating with cross-functional and international teams.
• Fluent in English; Spanish is highly desirable. Additional languages are a plus.

Benefits

• Personalized onboarding experience program designed to make your first days smooth
• Opportunities to learn and grow through Hager Group’s awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility.

Tagged as: CRM Administration