Inside Sales & Service Representative

Role Overview

As an Inside Sales & Service Representative, you will meet or exceed sales targets, process sales orders, and provide excellent customer service. You will work with the Profit Center Manager to establish revenue and margin targets and find innovative ways to grow sales with existing customers. You will also investigate and resolve customer problems, address pricing deductions, and follow up to ensure resolution and customer satisfaction.

What You Will Do

Your day-to-day responsibilities will include meeting or exceeding sales targets, accurately processing sales orders, assisting customers, finding innovative ways to grow sales, generating sales leads, identifying opportunities for value-added services, and resolving customer problems.

Why It Might Be a Fit

We are looking for someone who takes pride in providing an excellent customer experience, is outgoing, knowledgeable, and service-oriented, and has the determination to close sales and build lasting relationships with new and existing customers.

Requirements

• 1 year of experience in customer service or inside sales; contractor sales preferred
• Knowledge of products sold in the Profit Center preferred
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell
• Build influential relationships and trust with customers and vendors through open and interactive communication
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale
• Be able to build positive working relationships and inspire teamwork with co-workers
• Be able to learn and operate the computer related systems used to process orders
• Be able to learn to operate warehouse material-handling equipment
• Read, write, speak, and understand English
• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals

Benefits

• Medical, dental, vision, and prescription coverage
• Accident, Hospital Indemnity, and critical care coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare, dependent care, and commuter benefits
• Paid vacation, holidays, and sick time
• Paid pregnancy and parental leave
• Paid day of community service
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on your personal and professional growth
• Company wellness program
• Employee discounts
• College tuition benefits