Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you will partner with senior stakeholders to establish and nurture relationships, align on business objectives, and set up key workflows and processes. You will be a strategic partner and long-term point of contact for our employer partners.

What You Will Do

Your primary goal will be to develop relationships with senior stakeholders, provide expert consultation and training, establish strong relationships with external stakeholders, and leverage data to inform decision-making.

Why It Might Be a Fit

The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

Requirements

• 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company
• Develop relationships with senior stakeholders of our customers and deeply understand each customer’s business goals, objectives, and needs
• Provide expert consultation and training to employer partners on early talent, Handshake best practices, and workflows
• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions
• Leverage data to inform decision-making and refine early talent recruiting ROI strategies

Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses