Mid-Market Customer Success Manager

Role Overview

The Customer Success Manager plays a crucial role in ensuring the success and satisfaction of our customers. This role involves developing strong relationships with customers, understanding their business needs, and proactively working to drive value and maximize their return on investment.

What You Will Do

Manage a portfolio of accounts, own customer onboarding, drive product adoption, build relationships with customers, develop and execute customer success plans, and identify opportunities for upselling and cross-selling.

Why It Might Be a Fit

We offer a fast-growing company with equity, competitive compensation, financial coaching, paid parental leave, fertility benefits, parental coaching, medical, dental, and vision insurance, mental health support, a $500 wellness stipend, a $2,000 learning stipend, and flexible PTO.

Requirements

• 3+ years in Customer Success, Account Management or Consulting
• 5+ years work experience
• Strong business acumen and deep knowledge of Customer Success practices
• Customer-centric mindset
• Exceptional presentation, communication, and interpersonal skills
• Ability to collaborate effectively with cross-functional team
• Analytical and data-driven thinker
• Quick and agile work style with strong attention to detail
• Self-motivated with a positive attitude and excitement for work
• Comfortable learning and working in a start-up environment
• Experience in SaaS start-up a plus
• Experience in Recruiting a plus

Benefits

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses