Role Overview
Own one piece of our customer operation, from doing it by hand to building the agents that run it, and keep it running. Every day more than a hundred small businesses go from “sold” to “covered.” The gap between those words is where customers get lost.
What You Will Do
One workflow, end to end. The first two seats take activation checks, and payments with pending cancellations. Later: classification accuracy, certificates, intake. One workflow, one number, your name on it.
Why It Might Be a Fit
You have run a real operation: a queue, a book, a city, a desk. You know what a 7 AM fire feels like. You have built something people used and can tell us the problem, the approach, the tools and the measured result.
Requirements
- operating instinct
- building speed
- ability to tell a frustrated small business owner the truth and keep their trust
Benefits
- Health, dental and vision
- Breakfast, lunch and dinner at the office
- Commuter benefits
- Gym membership
- License paid for
To apply for this job please visit jobs.ashbyhq.com.
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