Executive – Sales & Marketing (Customer Operations)

Role Overview

Serve as the Single Point of Contact (SPOC) for customers and manage customer requirements, commercial administration, pricing execution, and service excellence throughout the Order-to-Cash (O2C) process.

What You Will Do

Manage customer onboarding, customer master data creation and maintenance, contract administration, and account information to ensure accurate customer records. Coordinate customer pricing setup, maintenance, implementation, validation, and price changes.

Why It Might Be a Fit

Build and maintain strong customer relationships through proactive engagement, effective communication, and responsive customer support to improve customer satisfaction and retention.

Requirements

• Bachelor’s Degree in Business Administration, Marketing, Supply Chain Management, Operations Management, Customer Service Management, or related field.
• Minimum 1-2 years of relevant experience in Customer Service, Customer Operations, Sales Operations, Commercial Operations, Order-to-Cash (O2C), or Account Management.
• Strong understanding of customer relationship management, order fulfilment processes, pricing administration, and commercial operations.
• Experience handling customer escalations, service recovery, and cross-functional coordination.
• Good communication, negotiation, and stakeholder management skills.
• Proficient in ERP/CRM systems, Microsoft Excel, and reporting tools.

Tagged as: Excel