Customer Success Manager, Enterprise, APAC

Role Overview

The Enterprise Customer Success Manager joins Harvey’s Customer Success team to serve as the strategic partner for enterprise clients across the Asia-Pacific region, with a focus on the India market. The team’s mission is to drive deep product adoption, deliver measurable business outcomes, and build lasting relationships with legal and professional services organizations deploying Harvey’s AI platform.

What You Will Do

Own strategic account management for a portfolio of enterprise clients, driving adoption, retention, and expansion across India. Lead onboarding and implementation for new enterprise deployments, managing complex multi-stakeholder initiatives from scoping through go-live.

Why It Might Be a Fit

This role owns the end-to-end post-sales experience for a portfolio of high-value enterprise accounts, from onboarding through renewal and expansion. The Enterprise CSM partners directly with Sales, Product, and Legal Engineering to translate customer needs into product value and influence Harvey’s roadmap in a rapidly growing APAC market.

Requirements

• 5+ years of experience in customer success, account management, or strategic consulting within enterprise SaaS or technology environments.
• Demonstrated ability to manage complex enterprise accounts with multiple stakeholders, including C-suite and senior legal leadership.
• Strong analytical skills with experience using customer health data, product usage metrics, and business KPIs to drive engagement strategy.
• Excellent communication and executive presence, with the ability to influence stakeholders across technical and non-technical audiences.
• Experience with legal industry clients, professional services, or AI/LLM products is highly preferred.