Customer Success Manager, Enterprise

Role Overview

As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers.

What You Will Do

Client Relationship Management, Strategic Implementation, Customer Health Monitoring, Training & Enablement, Advocacy and Engagement, Feedback Loop

Why It Might Be a Fit

Extensive background in strategic customer success or account management, history and comfort conducting change management and wide-scale adoption, excellent communication and strategic planning skills, results-driven mindset, strong commitment to collaboration and proactivity

Requirements

• Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house) or top tier management consulting firms.
• History and comfort conducting change management and wide-scale adoption for large technology projects.
• Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
• Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
• A strong commitment to be collaborative and proactive with a team-first mentality.

Benefits

• A chance to be at the forefront of AI technology and innovation, directly impacting how our customers’ businesses operate and thrive.
• An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
• A collaborative work environment that promotes growth, learning, and development.