Customer Success Manager, Mid Market

Role Overview

As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms. You’ll act as a trusted expert and guide customers through the process of integrating AI into the daily workflows of lawyers and other professionals.

What You Will Do

Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions. Training & Enablement: Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work. Relationships: Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.

Why It Might Be a Fit

Ideal candidates for the Mid Market CSM role at Harvey can demonstrate comfort and experience with the following qualifications: 3-4+ years in customer-owning roles at tech or SaaS platforms, adapting seamlessly in the face of high-speed change and growth, strategic planning, revenue-based prioritization, managing a high volume of customer-facing projects and timelines, running in-person meetings w/ executives, mapping an organization and influencing stakeholders, driving key customer metrics and outcomes, owning a revenue, expansion, and renewal target, demonstrating a strong point of view and proactive self-management, working cross-functionally with Product and Sales teams.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms
• adapting seamlessly in the face of high-speed change and growth
• strategic planning
• revenue-based prioritization
• managing a high volume of customer-facing projects and timelines
• running in-person meetings w/ executives
• mapping an organization and influencing stakeholders
• driving key customer metrics and outcomes
• owning a revenue, expansion, and renewal target
• demonstrating a strong point of view and proactive self-management
• working cross-functionally with Product and Sales teams