Enterprise Customer Success Manager, Tokyo

Role Overview

The Enterprise Customer Success Manager joins Harvey’s Customer Success team as the strategic partner for enterprise clients in Japan. The team’s mission is to drive deep product adoption, deliver measurable business outcomes and build lasting relationships with legal and professional services organizations deploying Harvey’s AI platform.

What You Will Do

Own strategic account management for a portfolio of enterprise clients in Japan, driving adoption, retention and expansion. Lead onboarding and implementation for new enterprise deployments, managing multi-stakeholder initiatives from scoping through go-live.

Why It Might Be a Fit

At least 5 years in customer success, account management or strategic consulting within enterprise SaaS or technology, as a CSM with real account ownership. Experience managing complex enterprise accounts with multiple stakeholders, including senior legal and executive leadership.

Requirements

• At least 5 years in customer success, account management or strategic consulting within enterprise SaaS or technology, as a CSM with real account ownership.
• Experience managing complex enterprise accounts with multiple stakeholders, including senior legal and executive leadership.
• Strong analytical skills with customer health data, product usage metrics and business KPIs.
• Executive presence and storytelling that hold a room, with the ability to influence technical and non-technical audiences.
• Native-level Japanese and strong business English.
• Experience with legal, professional services or regulated clients, or with AI and LLM products (preferred).

Tagged as: Data Analysis