GTM Systems Administrator, EMEA

Role Overview

Harvey is building a best-in-class go-to-market engine, and we’re looking for a GTM Systems Administrator to join the GTM Systems team and help scale the systems that power both our pipeline and our customer experience.

What You Will Do

Work across a variety of projects on the GTM Systems team, with some sprints focused on top-of-funnel growth and others on support and customer success tooling, flexing to where the business needs you most.

Why It Might Be a Fit

This is a rare chance to help build a generational company at a true inflection point, with strong product-market fit and world-class investor support.

Requirements

• 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar roles.
• Strong proficiency in Salesforce (data modeling, Flows, lead routing, account hierarchy, reporting) plus hands-on experience administering Zendesk (routing, automations, triggers, SLA policies), or deep expertise in one with proven ability to ramp fast on the other.
• Hands-on experience with Clay and at least one major enrichment/data provider (ZoomInfo, Cognism, Apollo, Clearbit, etc.), and experience with marketing automation platforms (Marketo, HubSpot, or similar).
• Demonstrated AI fluency: you already use AI tools (Claude, ChatGPT, Clay AI, Zendesk AI, or similar) to build workflows, automate admin tasks, draft configurations, and troubleshoot, and you can point to concrete things you’ve shipped this way.
• Strong systems thinking, with the ability to design and debug end-to-end data flows across tools, spanning both reactive support workflows and proactive growth motions.
• A collaborative, team-first working style: comfortable operating in a pod, picking up varied projects, and working cross-functionally with Sales, Marketing, Support, Customer Success, and Operations.

Benefits

• Bonus
• Experience with Customer Success platforms (Gainsight, Catalyst) or Zendesk certification(s).
• Experience building integrations using APIs, webhooks, or iPaaS tools (Workato, Zapier, MuleSoft), or integrating GTM systems with data warehouses (Snowflake, BigQuery).
• Experience building or deploying AI agents in production (e.g., agentic prospecting, AI ticket triage, health-score automation)