Majors Customer Success Manager (Asset Management)

Role Overview

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies, and premier asset managers.

What You Will Do

Lead implementation and transformation programs, drive change in how lawyers work, own your customer portfolio, drive retention and support growth, lead cross-functional delivery, advise executives and align stakeholders.

Why It Might Be a Fit

The opportunity to build lasting customer relationships, see your work translate into measurable improvements over time, close collaboration with product and specialist teams, direct input into how Harvey’s technology and customer delivery approach evolve.

Requirements

• Experienced background in asset management, banking, or financial service management consulting, technology advisory, transformation delivery, or strategic enterprise customer success
• Direct responsibility for delivering complex client programs
• Experience serving legal, financial services, or professional services organizations
• Track record of turning business goals into executable plans and managing multiple work streams through delivery
• Ability to earn credibility with senior executives and work directly with end users
• Strong analytical and commercial judgment
• Collaborative approach and judgment to prioritize across a demanding customer portfolio

Benefits

• Ownership of AI implementation and transformation programs
• Opportunity to build lasting customer relationships
• Close collaboration with product and specialist teams
• Direct input into how Harvey’s technology and customer delivery approach evolve