Role Overview
Join Harvey’s Scaled Customer Success team to drive retention, renewal, and expansion outcomes across a high-volume book of business. The team’s mission is to deliver strategic, efficient value at scale—ensuring customers adopt Harvey’s AI solutions deeply and renew with confidence.
What You Will Do
Own renewals and expansions across a named portfolio of accounts, driving net revenue retention and gross retention targets through proactive commercial engagement. Lead scaled customer engagement motions, monitor customer health using data and analytics, and serve as a trusted advisor to customers.
Why It Might Be a Fit
The opportunity for growth — personal, professional, and financial — is unmatched. The work is ambitious, the bar is high, and the team moves fast, takes ownership, and is deeply committed to the mission.
Requirements
- 3+ years of experience in Customer Success, Account Management, or a renewals-focused role within Enterprise SaaS, legal technology, or management consulting
- Demonstrated track record of managing a high-volume book of business and consistently meeting or exceeding retention and expansion targets
- Strong commercial acumen with experience owning renewals conversations and identifying upsell or expansion opportunities within existing accounts
- Excellent communication and strategic planning skills, with the ability to engage stakeholders at multiple levels and deliver polished QBRs and value reviews
- Data-driven mindset with experience leveraging customer health metrics, adoption data, and CS platforms to inform strategy
- Collaborative, proactive disposition with a team-first mentality and comfort operating in a fast-paced, ambiguity-rich environment
Benefits
- OTE 80/20
- Applicant Privacy Notice may apply to you
To apply for this job please visit jobs.ashbyhq.com.
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