Senior Customer Marketing Manager, EMEA

Role Overview

The Senior Customer Marketing Manager will elevate the voices of EMEA customers, telling their stories, celebrating their wins, and building community around them. The role involves localising the global customer marketing strategy for EMEA, building the customer story pipeline, and telling their stories to a wider audience.

What You Will Do

The Senior Customer Marketing Manager will localise the global motion for EMEA, build the EMEA customer story pipeline, tell their stories, get the stories seen, build the advocate bench, and build EMEA community programmes.

Why It Might Be a Fit

The ideal candidate will have 4-7 years of experience in customer marketing, customer advocacy, content marketing, or community, with a proven track record of producing content end to end. They will be an excellent writer and interviewer, with strong relationship instincts and the ability to work autonomously in a fast-moving environment.

Requirements

• 4-7 years of experience in customer marketing, customer advocacy, content marketing, or community
• Proven experience producing content end to end
• Excellent writer and interviewer
• Strong relationship instincts
• Highly organised and operationally rigorous
• Ability to work autonomously in a fast-moving environment
• Familiarity with using AI to scale work
• Experience marketing to legal, financial services, consulting, enterprise, or other high-touch professional audiences (plus)

Benefits

• Dental insurance
• Vision insurance
• Other benefits not explicitly mentioned