Partner & Customer Success Manager

Role Overview

We are looking for a Partner & Customer Success Manager to join our team as soon as possible. You will be the heart of our partner and customer ecosystem, working in the triangle between us as manufacturers, our partners, and end customers – as a trusted person, quality guardian, and bridge builder.

What You Will Do

You will be responsible for onboarding new partners, ensuring project quality, analyzing partner performance, promoting customer and partner success, and increasing customer satisfaction.

Why It Might Be a Fit

You will think beyond team and department boundaries, recognize risks early, and take proactive approaches. You will combine assertiveness with diplomatic skills, being able to address uncomfortable truths and build trust at the same time.

Requirements

• at least 2 years of experience in customer success management, partner management, or similar customer-oriented roles
• preferably in the SaaS or ERP field
• fluent German (at least C1)
• very good English skills (at least B2)

Benefits

• great work environment
• flexible working hours
• opportunities for further education and development