Role Overview
Lead, scale, and optimize the Customer Success function, personally stewarding valuable client relationships, and building automated health-score tracking systems.
What You Will Do
Design comprehensive Customer Success operations, manage and expand strategic enterprise accounts, and drive measurable expansion revenue through strategic account management.
Why It Might Be a Fit
6+ years in Customer Success or Account Management, experience with enterprise clients, and a track record of building top-notch CS processes and automating customer health monitoring.
Requirements
- 6+ years in Customer Success or Account Management at a SaaS / tech company
- 2+ years leading a team
- A real track record with enterprise clients
- Experience automating customer health monitoring and risk detection
- Exceptional English and genuine executive presence
Benefits
- Competitive base salary
- Clear, transparent bonus structure
- Fully remote work
- Paid time off
- Company-issued laptop
To apply for this job please visit linkedin.com.
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