Customer Retention Agent

Role Overview

Hawx Pest Control is a technology-driven company that serves a crucial public health function by protecting people and places with state-of-the-art equipment and environmentally conscious products. The company culture is built on rewarding employees for being team players and providing opportunities for personal and professional growth.

What You Will Do

Handle inbound and outbound calls with customers, use active listening and critical thinking to identify customer needs, and deliver exceptional customer service.

Why It Might Be a Fit

Ideal candidates will bring strong critical-thinking skills and exceptional empathy to understand and address customer needs, and will deliver outstanding service by listening actively, resolving concerns, and offering tailored solutions.

Requirements

• Must pass required background check
• 1+ year of experience in sales or customer service role, preferably in a call center environment
• Previous retention experience is highly preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401K with company match
• Paid Parental Leave
• PTO and Paid Holidays
• On Demand Pay
• Employee Assistance Program (EAP)
• Short and Long Term Disability