Role Overview
Lead a global organisation of managers and customer success managers to protect the customer base, manage renewals, and drive expansion.
What You Will Do
Lead, hire, and coach managers of customer success, set and manage coverage models, oversee renewals, and lead risk and churn review.
Why It Might Be a Fit
10+ years of experience in customer success or account management, with a proven record of protecting and expanding a large customer book.
Requirements
- 10+ years of experience in customer success or account management within B2B SaaS or global services
- 5+ years leading people managers
- A proven record of protecting and expanding a large customer book with measurable gains in gross and net retention
- Experience leading distributed teams across regions and designing tiered coverage models, playbooks, and scalable operating frameworks
Benefits
- Annual fixed pay of CAD 140,000 – CAD 175,000
- Variable compensation tied to retention
- Medical, dental, and vision insurance
- Spending accounts
- Generous paid parental leave
- Flexible time off
- Sabbatical after five years
To apply for this job please visit linkedin.com.
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