Customer Success Lead

Role Overview

Drive the customer journey and deployment of enterprise AI systems across industrial operations. Own the customer lifecycle from onboarding through day-to-day success to ensure measurable operational value.

What You Will Do

Serve as a trusted advisor to plant leadership, collaborate with product and engineering teams, troubleshoot client issues, and establish scalable onboarding and support processes.

Why It Might Be a Fit

Strong communication, relationship-building, and problem-solving abilities, experience working with executive leadership and frontline teams, and organizational skills to manage multiple client relationships.

Requirements

• Background in customer success, solutions consulting, implementation, or technical account management
• Strong communication, relationship-building, and problem-solving abilities
• Experience working with both executive leadership and frontline teams in a fast-paced environment
• Organizational skills to manage multiple client relationships and coordinate travel for onsite visits

Benefits

• Annual base salary of $100,000–$220,000
• Meaningful equity component