Customer Success Manager

Role Overview

This employer is seeking a Digital Customer Success Manager to lead the development and deployment of AI-driven automation strategies. This role focuses on scaling post-sales support by designing agentic systems that enhance the customer experience and drive operational efficiency.

What You Will Do

Design, test, and deploy agentic systems to automate and personalize the post-sales customer journey. Write and maintain clean Python code to integrate AI agents with internal platforms, CRMs, and operational tools.

Why It Might Be a Fit

At least 1 year of hands-on experience building and maintaining production LLM-based agents or automations. Proficiency in Python or a strong track record of using AI to code and connect systems via APIs.

Requirements

• At least 1 year of hands-on experience building and maintaining production LLM-based agents or automations.
• Proficiency in Python or a strong track record of using AI to code and connect systems via APIs.
• 3+ years of professional experience, ideally within a B2B SaaS environment.
• A systems-oriented mindset with the ability to translate data insights into repeatable, scalable playbooks.

Benefits

• Annual salary of $105,910 – $160,200.
• Opportunity to define a new function and shape the digital strategy for a high-growth organization.
• Access to a comprehensive total rewards package, including performance-based incentives and equity.
• A flexible, remote-first working environment designed to support professional growth and impact.

Tagged as: Python