Enterprise Customer Success Manager

Role Overview

Lead strategic initiatives to identify and avoid churn risks across a diverse and complex customer portfolio, drive revenue growth, product adoption and expansion for top-tier customers, build relationships across sales, onboarding, support, product, finance and operations to deliver for customers, analyse lifecycle metrics to optimise onboarding, enablement, adoption and retention, mentor junior team members.

What You Will Do

Lead strategic initiatives to identify and avoid churn risks, drive revenue growth, product adoption and expansion, build relationships across sales, onboarding, support, product, finance and operations, analyse lifecycle metrics to optimise onboarding, enablement, adoption and retention, mentor junior team members.

Why It Might Be a Fit

8+ years of deep enterprise-level customer success experience, extensive experience leading and influencing sales and advanced customer success outcomes, strong analytical, problem-solving and communication skills, a record of influencing C-level executives, a Bachelor’s degree or equivalent experience; SaaS, social media management or enterprise software experience is preferred.

Requirements

• 8+ years of deep enterprise-level customer success experience
• extensive experience leading and influencing sales and advanced customer success outcomes
• strong analytical, problem-solving and communication skills
• a record of influencing C-level executives
• A Bachelor’s degree or equivalent experience; SaaS, social media management or enterprise software experience is preferred

Benefits

• Base salary of $105,000 – $150,000 CAD, plus commission
• Health, dental and vision plans
• Wellness incentives
• A retirement plan with employer match
• Flexible paid time off
• Quarterly wellness days
• Paid holidays