Enterprise Customer Success Manager

Role Overview

The role involves guiding customers through implementation, monitoring usage, and building trusted relationships with key stakeholders.

What You Will Do

Lead customers from kickoff through adoption, including implementation planning, training, and launch readiness. Monitor product usage and help teams integrate the platform into daily workflows. Own or partner on renewal strategy using adoption data, customer outcomes, and ROI analysis.

Why It Might Be a Fit

The ideal candidate will have 3–7 years of experience in B2B SaaS Customer Success or a similar customer-facing role, with a strong presentation skills and an ownership mindset.

Requirements

• 3–7 years of experience in B2B SaaS Customer Success or a similar customer-facing role
• Experience owning onboarding, adoption, renewals, or expansion for enterprise and strategic customers
• Strong presentation skills, including leading live demos, customer trainings, and executive business reviews
• Ownership mindset and comfort operating in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision coverage
• Life and disability insurance
• Retirement plan options
• Parental leave support
• Paid time off
• Company holidays
• Continuous development allowances