Lead Customer Success Manager

Role Overview

Own the relationships where customer expectations and commercial stakes are highest. This technology company is hiring a Lead Customer Success Manager to connect complex enterprise deployments with measurable business outcomes.

What You Will Do

Take responsibility for account health, retention and long-term alignment across strategic enterprise customers. Build relationships with executive sponsors and lead business reviews that demonstrate return on investment. Partner with Sales on account plans and expansion opportunities grounded in customer priorities.

Why It Might Be a Fit

10+ years in enterprise customer success, account management or technical account management. Experience with complex enterprise accounts, renewals and expansion. Pacific- or Mountain-time location and US work authorisation without sponsorship.

Requirements

• 10+ years in enterprise customer success, account management or technical account management
• Experience with complex enterprise accounts, renewals and expansion
• Pacific- or Mountain-time location and US work authorisation without sponsorship

Benefits

• Annual on-target earnings of US$190,000–220,000, with an 80/20 salary and commission split
• Remote work and ownership of strategic enterprise customer relationships